How to return?

Yes, if you don't like the product, you can return it within 30 days.

When you received your package, you will also receive delivery form and printed and prepaid return label. By putting delivery form in the return package, and using the prepaid return label you can send your parcels back to us via our logistic partner Hermes, within 30 days after you received your order. You need to take your parcel to the nearest Hermes drop-off point.

If you did not receive return label or you lost it,

You can click the link below to start your return process with Dpd logistics and you can select your preferred return option as home collection or drop off at a Pickup parcelshop for free.  

Start return process via DPD: https://www.return-my-parcel.com/DPD-PL/defacto?lang=en

If you have further questions, please do not hesitate to contact us via support.eu@defacto.com.