PAYMENT

Visa

Mastercard

Maestro

AmericanExpress

Klarna

Sofort

Apple Pay

Google Pay

Shop Pay

We will send your invoice to your e-mail address after fulfilling the items. Thank you for contacting us!

Once you have returned the products, the refund process will begin.

1- Processing the return package takes 6-7 business days. We will email you once we have processed your return and approved a refund.

2-  Banks' refund time frames:

Credit Card / Debit Card: Maximum 14 Working Days

PayPal: Maximum 3 Working Days

Klarna: Maximum 3 Working Days

From the moment we approve the refund, your bank starts to process it. The time it takes to process the refund differs between banks and the payment methods. You will receive your refund using the same method that you used to pay for the products.

DELIVERY

Restructuring of all workplaces in order to keep the distance between employees minimum 2 meters. Double temperature control at the main entrance of the warehouse. Survey on contact with infected people twice a week. Numerous preparations for disinfecting hands. Employees have been provided with face masks and gloves. Anyone who can work as home-office works from home to reduce the number of people in the warehouse. Disinfection of work equipment, forklifts and Tables at least once per shift. Break schedule drawn up to reduce the number of people in canteens and social rooms. The need to wear face masks in changing rooms, corridors and public areas The activities of the DPD Group are now being prepared across Europe with: Contactless delivery, masks and social distancing 17,000 additional drivers and additional routes have been added to the collection and delivery organization 5,000 additional in-facility operators 120 additional depots Extended opening hours / shift times through 1,200 hubs and depots after six months of unprecedented volumes, a second peak period is about to begin, accordingly the traditional volume at the end of the year, in a context in which health measures will further increase online shopping. The DPD Group expects to deliver 293 million parcels across Europe during the peak period. Compared to 10 million parcels delivered on December 2, 2019, an estimated 30% increase along with a planned, record breaking 14 million parcels on peak November 30, 2020 for Cyber ​​Monday and the week before Christmas) .

Shipping fees depend on the region that you place your order. Shipping fee is calculated on the checkout step.

The products in the official DeFacto shop are divided into delivery times of 2 - 5 and 10-12 working days. If you buy two different products with a delivery time of 2-5 working days and a delivery time of 10-12 working days, you will receive two different deliveries. You can find the number of days your order will arrive in the description section of the products on our website. Please note that weekends are not working days. You can track your package with the tracking number that is sent to you when your order leaves our warehouse.

You can always contact with us by sending email to support.eu@defacto.com e-mail address.

Yes you can place your order with address of your working place.

When your package is on its way, you will receive a tracking number to your email address.

You can view the status of your package by clicking the Tracking Status that was sent to your email. If this information is not sufficient for you, please contact us at support.eu@defacto.com

First you need to check your e-mail box, if you received more than one tracking numbers, please check the status of the parcels by clicking second tracking link.

If you have one tracking number and did not receive all products you have placed in your order, please contact us by support.eu@defacto.com e-mail address.

Your shipment is attempted several times to the delivery address. It may be that your product can reach your neighbors. In this case you will be informed by courier company.

ORDER

You can track your package with the tracking number that will be sent to you when your order leaves our warehouse.

You can find information on protecting your data in footer menu.

No, we don't have a minimum order value for creating order.

In the header you will see a contact symbol with which you can register first. On our main page in the header you can select your category. After selecting a main category you will get an overview of the sub-categories. Decide your sub-category so you can browse our existing articles. You can also sort the product list according to various features such as price, color and size. If you liked an item, go to the item, select your size and click the `` Add to cart '' option. If you want to complete your order, you can click into the shopping cart in the header on the right and click on the option `` Checkout. '' Now you are in the information page. Enter your contact information and delivery address when you are done click on ’Continue to shipping’. Here you can compare your information. If the information is correct, click on ’’ Proceed to payment ’’. If you have also entered your payment methods, you can check your order. Finally, when you click on ’’ Pay now ’’, the online shop is ready to go. When your order is placed, you will receive an automatic confirmation e-mail. As soon as your product has left our logistics center, you will receive a tracking number.

Sorry, updating or canceling the order is not possible in DeFacto Online Store.

Unfortunately there is no way to order by phone.

Unfortunately we do not have an order function for sold out products. You can click Wish List button to notify us and we will try to restock the product for you.

RETURN

Yes, if you don't like the product, you can return it within 30 days.

When you received your package, you will also receive delivery form and printed and prepaid return label. By putting delivery form in the return package, and using the prepaid return label you can send your parcels back to us via our logistic partner Hermes, within 30 days after you received your order. You need to take your parcel to the nearest Hermes drop-off point.

If you did not receive return label or you lost it,

You can click the link below to start your return process with Dpd logistics and you can select your preferred return option as home collection or drop off at a Pickup parcelshop for free.  

 

Start return process via DPD: https://www.return-my-parcel.com/DPD-PL/defacto?lang=en


If you have further questions, please do not hesitate to contact us via support.eu@defacto.com.



DISCOUNT

You can enter the discount code at checkout.

SUBSCRIPTION

You can leave your email address in the subscription section in the footer menu.